First Impressions Count So Make Sure Your Voicemail Does Your Business Justice


First impressions are important and for many new clients your voicemail is the first contact they have with your business so it is essential that your message and overall voicemail system presents a positive, approachable and professional image.

A message that says “It’s the massage lady here, leave a message.” is incredibly unlikely to persuade new or existing clients that you are running a professional and reliable business.

Instead your message should be something along the lines of…

“Hi, this is [your name] from [your company]. I’m currently unable to take your call, but it is important to me so please leave a detailed message, including your phone number, and I will call you back as soon as possible.”

It only takes a minute to record an appropriate voicemail message and the change in your client’s perception of your business will be massive.

For most natural therapists their mobile phone is their main point of contact with clients, so investing the time and money to properly set up your phone voicemail is vital.

If the phone
plan you are on doesn’t come with voicemail then upgrade your plan to include it – you are running a business so a proper voicemail system is essential.

And the benefits of voicemail aren’t all for the client – having a proper voicemail will save you time.

If you don’t have voicemail, you’re probably returning the calls of people who were quite happy to leave a message for you, especially if they are only confirming or cancelling an appointment.

A voicemail system that allows your clients to leave you a proper message means you’ll know who you need to call back and who you don’t.

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Nikki White

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